Privacy Policy

Sterling Pest Control (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sterlingpestcontrol.com, contact us for services, or interact with our business in any way.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

Request a quote or schedule a service appointment
Contact us by phone, email, or through our website
Create an account on our website
Complete a service agreement or contract
Provide feedback or leave a review
Apply for employment

This information may include your name, email address, phone number, mailing address, service address, payment information, and details about your pest control needs.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

IP address and geographic location
Browser type and version
Operating system
Pages visited and time spent on our site
Referring website addresses
Click patterns and navigation behavior

We collect this information using cookies, web beacons, and similar tracking technologies.

Information from Third Parties

We may receive information about you from third parties, including business partners, marketing partners, and publicly available sources. This may include contact information, demographic data, and information about your interest in pest control services.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our pest control services
Process and complete service requests and transactions
Send you service confirmations, invoices, and appointment reminders
Respond to your inquiries and provide customer support
Communicate with you about services, promotions, and company updates
Personalize your experience on our website
Analyze usage trends to improve our website and services
Detect, prevent, and address technical issues or fraudulent activity
Comply with legal obligations and protect our rights

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, appointment scheduling, customer service, and marketing assistance. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If Sterling Pest Control is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including law enforcement agencies and regulatory bodies. We may also disclose information to protect our rights, privacy, safety, or property, or that of our customers and the public.

With Your Consent

We may share your information for other purposes with your explicit consent.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly and cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, firewalls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of the information, the purposes for which it was collected, and applicable legal requirements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You may request access to the personal information we hold about you and receive a copy in a portable format.

Correction

You may request that we correct any inaccurate or incomplete personal information.

Deletion

You may request that we delete your personal information, subject to certain legal exceptions.

Opt-Out

You may opt out of certain data collection and processing activities, including targeted advertising.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us using the information provided below.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post any changes on this page. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Sterling Pest Control

7170 Memory Ln

Orlando, FL 32807

Phone: (855) 813-5412

Email: [email protected]

Website: sterlingpestcontrol.com